Windows 10 open downloads folder

Hello Jason,

Thank you for posting your query on Microsoft Community Forums.

As per description, you are unable to open the "Download" folder.

I would appreciate, if you can provide us the following information to help us understand the issue better?

1. Have you made any changes on your system prior to this issue?
2. Are you getting any error message\ error code while accessing this particular folder?

You may face this issue if some third party program is conflicting or due to virus infection.

For diagnostic purpose I would suggest you to follow the methods given below and check.

Method 1.

Step 1. Try to go into safe mode and check.

Boot the computer in Safe mode  and check if the issue persists. Safe mode is a diagnostic mode in which you are logged in with only necessary minimal services and drivers enabled. Check if the issue is reproduced.

To go into safe mode refer the link given below

Try to go into safe mode and check.

warwickbromleyfiles.co.uk

If the problem does not exist in safe mode, try to perform a clean boot and check.

Step 2: Perform Clean Boot.

Placing your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. Check this issue in clean boot state.

Refer: How to perform a clean boot in Windows

warwickbromleyfiles.co.uk

Note:After clean boot troubleshooting step, follow the section "How to reset the computer to start as usual after troubleshooting with clean boot" in the provided link to return your computer to Normal startup mode.

If issue still persists try method 2.

Method 2. Microsoft Safety Scanner.I would suggest you to perform a full system scan using the Microsoft Safety Scanner to eliminate any issues related to virus/malware.

Microsoft Safety Scanner

warwickbromleyfiles.co.uk

Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.
The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.

Hope the information helps. Let us know if you need further assistance with Windows, we’ll be glad to assist you.

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