Gifs wo t play once downloaded to note 4 - can recommend
Downloaded gif won't play in photos app anymore,used to work fine now I get pop up, file type unsupo 3 Recommended Answers 3 Replies218 Upvotes
I downloaded a gif from tumblrto my photos,it used to work fine,I would click on the photo and when it loaded it would play fine, now I get a pop-up "unsuported file type ,tried entering gif info in Tumblr search,all catigories no match, tried search by search bar no match.its like the original gif is nowhere to be found.
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Thank you Emma, I did everything you suggested just to help any misbehavior from apps, videos or hopefully anything and so far at least my gif is giffing again,LOL and I have you to thank for that so thank you, I do appreciate it, for what it's worth I'm arcieving your reply for future reference should I need it again, thanks.
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Hi Gilbert,
I'm glad to know that the issue you were facing is resolved.
Let me know if you have any other questions.
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Hi Gilbert,
Emma
Welcome to the Google Photos Help Forum.
I tried replicating the same by downloading a GIF and then backing it up to Google Photos and it worked fine for me.
Therefore, I recommend trying the steps below in sequence, this may help in fixing the issue:
- Make sure your device is up-to-date.
- Make sure the App is up-to-date.
- Try restarting the App through the following steps:
- Go to your App Settings.
- Click stop on the afflicted App with the Force Stop button.
- Wait a few seconds to make sure the App has stopped processing, and then attempt to re-start it.
- Close the background running apps through the following steps:
- Go to your App Settings.
- Display the Active Apps on your device.
- Select the App you wish to close and Force Stop it.
- Repeat this step with all active Apps.
- Try clearing your App cache through the following steps:
- Tap the system Settings tab on the main screen of your device.
- Tap the General section of settings that is on the far right.
- Tap Storage in the General tab.
- Clear the cache data once storage calculates the data.
- Back out of the storage section.
- Tap Applications and find the application in question.
- Tap the application and clear the cache (if available).
- Clear the data for the application if there is no cache to clear.
- Exit the settings screen and restart the device.
Let me know if this helps.
Best,Emma
recommended this
Recommended based on info available
Our automated system analyzes replies to choose the one that's most likely to answer the question. If it seems to be helpful, we may eventually mark it as a Recommended Answer.
Most relevant based on info available
Our automated system analyzes the replies to choose the one that's most likely to answer the question.
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Hi Gilbert,
Emma
Welcome to the Google Photos Help Forum.
I tried replicating the same by downloading a GIF and then backing it up to Google Photos and it worked fine for me.
Therefore, I recommend trying the steps below in sequence, this may help in fixing the issue:
- Make sure your device is up-to-date.
- Make sure the App is up-to-date.
- Try restarting the App through the following steps:
- Go to your App Settings.
- Click stop on the afflicted App with the Force Stop button.
- Wait a few seconds to make sure the App has stopped processing, and then attempt to re-start it.
- Close the background running apps through the following steps:
- Go to your App Settings.
- Display the Active Apps on your device.
- Select the App you wish to close and Force Stop it.
- Repeat this step with all active Apps.
- Try clearing your App cache through the following steps:
- Tap the system Settings tab on the main screen of your device.
- Tap the General section of settings that is on the far right.
- Tap Storage in the General tab.
- Clear the cache data once storage calculates the data.
- Back out of the storage section.
- Tap Applications and find the application in question.
- Tap the application and clear the cache (if available).
- Clear the data for the application if there is no cache to clear.
- Exit the settings screen and restart the device.
Let me know if this helps.
Best,Emma
recommended this
Recommended based on info available
Our automated system analyzes replies to choose the one that's most likely to answer the question. If it seems to be helpful, we may eventually mark it as a Recommended Answer.
Most relevant based on info available
Our automated system analyzes the replies to choose the one that's most likely to answer the question.
Thank you Emma, I did everything you suggested just to help any misbehavior from apps, videos or hopefully anything and so far at least my gif is giffing again,LOL and I have you to thank for that so thank you, I do appreciate it, for what it's worth I'm arcieving your reply for future reference should I need it again, thanks.
recommended this
Recommended based on info available
Our automated system analyzes replies to choose the one that's most likely to answer the question. If it seems to be helpful, we may eventually mark it as a Recommended Answer.
Most relevant based on info available
Our automated system analyzes the replies to choose the one that's most likely to answer the question.
Hi Gilbert,
I'm glad to know that the issue you were facing is resolved.
Let me know if you have any other questions.
recommended this
Recommended based on info available
Our automated system analyzes replies to choose the one that's most likely to answer the question. If it seems to be helpful, we may eventually mark it as a Recommended Answer.
Most relevant based on info available
Our automated system analyzes the replies to choose the one that's most likely to answer the question.
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